Traffic Manager

Your main responsibilities will include:

• scheduling work into the studio using the project management system and allocation spreadsheet, ensuring appropriate hours are scheduled and capacity is flagged to the client services team
• working with the Resource Manager to prioritise work going through the agency, escalating decisions to relevant stakeholders
• liaise with multiple teams to forecast and plan projects, manage capacity, allocate creatives based on skillset, and advise on freelance requirements
• monitoring and managing the Design102 email accounts, working with clients, the client services team and design managers to discuss the business objectives and requirements of each request
• line management of a traffic assistant
• recording third-party spend on our project management system and ensuring third-party expenses are billed correctly back to the client in a timely manner
• providing reports to the client services team and management as requested regarding client jobs and spend
• working with the client services team and clients to ensure purchase orders are in place at the beginning of the project once it is signed off
• managing Design102 finances, invoicing and intercompany journals
• chasing and resolving Design102 rejected invoices and aged debt as required for the Ministry of Justice financial accounts team
• working with the client services team to contact clients and ensure invoices have been paid
• ensuring our third-party services are used correctly and efficiently
• managing the creation and closure of all jobs on our project management system, ensuring timely billing and using correct details for invoicing purposes

It’s essential that you have:

• good people management and leadership skills – you must be able to manage, motivate, mentor and deliver effectively through others
• excellent traffic management skills using an online system
• strong numeracy and Excel skills
• the ability to multitask and adapt quickly to frequently changing schedules and deadlines
• excellent communication skills
• good commercial awareness to monitor cost effectiveness of in-house service delivery
• knowledge of creative and design processes within an agency background